Introduction

At Dream Web Solution, we are committed to delivering exceptional digital marketing services. Our refund policy is designed to ensure customer satisfaction while protecting our business from potential misuse. By choosing our services, you agree to the terms of this refund policy.

Refunds for Services

Due to the nature of digital marketing services, which involve time, effort, and resources, we do not offer refunds for completed services. However, we understand that circumstances can vary, and we offer the following refund guidelines:

1. Service Cancellation

• If you choose to cancel a service before it has commenced, you are eligible for a full refund.
• If the service has already started but is not yet completed, you may receive a partial refund based on the work that has already been performed.

2. Non-Refundable Services

Certain services are non-refundable once work has begun. These include but are not limited to:

• Search engine optimization (SEO) campaigns
• Paid advertising (PPC) campaigns where ad spend has been allocated
• Content creation, graphic design, and other custom deliverables

3. Paid Media Campaigns

For paid advertising campaigns, including Google Ads, Facebook Ads, and other PPC services:

• Once ad spend has been committed, refunds are not possible for that portion of the budget.
• Dream Web Solution is not responsible for refunding any media spend that has been allocated to third-party platforms.

4. Monthly Retainer Services

For services that are billed on a monthly retainer basis:

• You may cancel your service at any time, but refunds will not be issued for any unused portion of the billing cycle.
• All services provided in the current billing cycle will be completed as per the agreement, and no partial refunds will be given.

Exceptional Circumstances

In certain exceptional circumstances, Dream Web Solution may issue refunds or credits. These cases are handled individually and require management review. Such situations may include:

• Failure to deliver services as outlined in the agreed contract.
• Errors caused by us that have negatively impacted your campaigns.

Requesting a Refund

To request a refund or to discuss any concerns, please contact our customer support team at [your contact details]. You will need to provide your account details and explain your reason for the refund request. We aim to review all refund requests within 10 business days.

Changes to This Refund Policy

Dream Web Solution reserves the right to amend this refund policy at any time without prior notice. Any changes will be posted on this page, and your continued use of our services constitutes acceptance of any such modifications.

Contact Us

If you have any questions or concerns regarding this refund policy, please contact us: